Something broken, something unclear, or something you just want to tell us? Email is the fastest way to reach a real person on our team — we handle support for Skewered Up! and every other Amber Roach Games title ourselves.
Support is handled Monday to Friday (GMT+3), in English and Turkish. Purchases, refunds and Steam account problems are handled by Valve, not by us — see Steam Support.
The more of this you can send us, the faster we can reproduce the problem and ship a fix.
%USERPROFILE%\AppData\LocalLow\Amber Roach Games
We will never ask for your Steam password, your account details or a payment method. Nobody from Amber Roach Games will ever request them — please do not send them to anyone claiming otherwise.
Most messages we get are one of these. If yours is not, write anyway — we would rather hear from you twice than not at all.
Every purchase of our games goes through Valve, so refunds, payment problems and Steam account issues have to be handled there. Open a ticket at help.steampowered.com. If a bug is the reason you are refunding, please tell us as well — we would like the chance to fix it.
Three things fix this most of the time: verify the game files from Steam (right-click the game → Properties → Installed Files → Verify integrity), update your graphics drivers, and restart. If it still happens, email us with your log file attached and we will look at it ourselves.
We run closed playtests with players who know the roguelike genre well. Tick the tester box when you sign up on the studio page and tell us what you have played — we contact testers directly when a new build is ready.
Yes — streams, playthroughs and videos are all fine, monetised ones included, and you do not need to ask us first. What you may not do is resell the game or its assets, or upload the build itself. If you would like a press key or artwork for a thumbnail, just email us.
Same address, and it reaches the founders directly — write to contact@amberroach.games with “Press” or “Publishing” in the subject line and we will get back to you quickly.
Email us with “Data removal” in the subject line, from the address you signed up with. We delete the record within 30 days and confirm once it is done. We only ever store what you typed into our sign-up form, and we never sell it to anyone.
Good for quick questions and development chatter. For anything that needs tracking — a bug, a refund note, a data request — email is still the channel that reaches us reliably.